User Privacy policy

Privacy policy

We respect your privacy and are committed to protecting it through our compliance with
this privacy policy (“Policy”). This Policy describes the types of information we may collect
from you or that you may provide (“Personal Information”) on the www.iqdelivery.ca
website (“Website”), “iQ Delivery” mobile application (“Mobile Application”), and any of
their related products and services (collectively, “Services”), and our practices for collecting,
using, maintaining, protecting, and disclosing that Personal Information. It also describes
the choices available to you regarding our use of your Personal Information and how you
can access and update it.

This Policy is a legally binding agreement between you (“User”, “you” or “your”) and iQ
Delivery Inc. (“iQ Delivery Inc.”, “we”, “us” or “our”). If you are entering into this agreement
on behalf of a business or other legal entity, you represent that you have the authority to
bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall
refer to such entity. If you do not have such authority, or if you do not agree with the terms
of this agreement, you must not accept this agreement and may not access and use the
Services. By accessing and using the Services, you acknowledge that you have read,
understood, and agree to be bound by the terms of this Policy. This Policy does not apply to
the practices of companies that we do not own or control, or to individuals that we do not
employ or manage.

Automatic collection of information

When you open the Website or use the Mobile Application, our servers automatically
record information that your browser or device sends. This data may include information
such as your device’s IP address and location, browser and device name and version,
operating system type and version, language preferences, the webpage you were visiting
before you came to the Services, pages of the Services that you visit, the time spent on
those pages, the information you search for on the Services, access times and dates, and
other statistics.

Information collected automatically is used only to identify potential cases of abuse and
establish statistical information regarding the usage and traffic of the Services. This
statistical information is not otherwise aggregated in such a way that would identify any
particular User of the system.

Collection of personal information

You can access and use the Services without telling us who you are or revealing any
information by which someone could identify you as a specific, identifiable individual. If,
however, you wish to use some of the features offered on the Services, you may be asked to
provide certain Personal Information (for example, your name and e-mail address).
We receive and store any information you knowingly provide to us when you create an
account, make a purchase, or fill any forms on the Services. When required, this information
may include the following:

• Account details (such as user name, unique user ID, password, etc)
• Contact information (such as email address, phone number, etc)
• Basic personal information (such as name, country of residence, etc)
• Proof of identity (such as a photocopy of a government ID)
• Payment information (such as credit card details, bank details, etc)
• Geolocation data of your device (such as latitude and longitude)
• Certain features on the mobile device (such as contacts, calendar, gallery, etc)
• Any other materials you willingly submit to us (such as articles, images, feedback, etc)

Some of the information we collect is directly from you via the Services. However, we may
also collect Personal Information about you from other sources such as public databases,
social media platforms, third-party data providers, and our joint marketing partners.
Personal Information we collect from other sources may include demographic information,
such as age and gender, device information, such as IP addresses, location, such as city and
state, and online behavioral data, such as information about your use of social media
websites, page view information and search results and links.
You can choose not to provide us with your Personal Information, but then you may not be
able to take advantage of some of the features on the Services. Users who are uncertain
about what information is mandatory are welcome to contact us.

Privacy of children

We do not knowingly collect any Personal Information from children under the age of 13. If
you are under the age of 13, please do not submit any Personal Information through the
Services. If you have reason to believe that a child under the age of 13 has provided
Personal Information to us through the Services, please contact us to request that we
delete that child’s Personal Information from our Services.
We encourage parents and legal guardians to monitor their children’s Internet usage and to
help enforce this Policy by instructing their children never to provide Personal Information
through the Services without their permission. We also ask that all parents and legal
guardians overseeing the care of children take the necessary precautions to ensure that
their children are instructed to never give out Personal Information when online without
their permission.

Use and processing of collected information

We act as a data controller and a data processor when handling Personal Information,
unless we have entered into a data processing agreement with you in which case you
would be the data controller and we would be the data processor.
Our role may also differ depending on the specific situation involving Personal Information.
We act in the capacity of a data controller when we ask you to submit your Personal
Information that is necessary to ensure your access and use of the Services. In such
instances, we are a data controller because we determine the purposes and means of the
processing of Personal Information.
We act in the capacity of a data processor in situations when you submit Personal
Information through the Services. We do not own, control, or make decisions about the
submitted Personal Information, and such Personal Information is processed only in
accordance with your instructions. In such instances, the User providing Personal
Information acts as a data controller.
In order to make the Services available to you, or to meet a legal obligation, we may need
to collect and use certain Personal Information. If you do not provide the information that
we request, we may not be able to provide you with the requested products or services.
Any of the information we collect from you may be used for the following purposes:

• Create and manage user accounts
• Fulfill and manage orders
• Deliver products or services
• Improve products and services
• Send administrative information
• Send marketing and promotional communications
• Send product and service updates
• Respond to inquiries and offer support
• Request user feedback
• Improve user experience
• Deliver targeted advertising
• Enforce terms and conditions and policies
• Respond to legal requests and prevent harm
• Run and operate the Services

Processing your Personal Information depends on how you interact with the Services,
where you are located in the world and if one of the following applies: (i) you have given
your consent for one or more specific purposes; (ii) provision of information is necessary for
the performance of an agreement with you and/or for any pre-contractual obligations
thereof; (iii) processing is necessary for compliance with a legal obligation to which you are
subject; (iv) processing is related to a task that is carried out in the public interest or in the
exercise of official authority vested in us; (v) processing is necessary for the purposes of the
legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to process information until you
object to such processing by opting out, without having to rely on consent or any other of
the legal bases. In any case, we will be happy to clarify the specific legal basis that applies
to the processing, and in particular whether the provision of Personal Information is a
statutory or contractual requirement, or a requirement necessary to enter into a contract.

Payment processing

In case of Services requiring payment, you may need to provide your credit card details or
other payment account information, which will be used solely for processing payments. We
use third-party payment processors (“Payment Processors”) to assist us in processing your
payment information securely.
Payment Processors adhere to the latest security standards as managed by the PCI Security
Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express
and Discover. Sensitive and private data exchange happens over a SSL secured
communication channel and is encrypted and protected with digital signatures, and the
Services are also in compliance with strict vulnerability standards in order to create as
secure of an environment as possible for Users. We will share payment data with the
Payment Processors only to the extent necessary for the purposes of processing your
payments, refunding such payments, and dealing with complaints and queries related to
such payments and refunds.
Please note that the Payment Processors may collect some Personal Information from you,
which allows them to process your payments (e.g., your email address, address, credit card
details, and bank account number) and handle all the steps in the payment process through
their systems, including data collection and data processing. Where necessary for
processing future or recurring payments and subject to your prior consent, your financial
information will be stored in encrypted form on secure servers of our Payment Processors.
The Payment Processors’ use of your Personal Information is governed by their respective
privacy policies which may or may not contain privacy protections as protective as this
Policy. We suggest that you review their respective privacy policies.

Managing information

You are able to delete certain Personal Information we have about you. The Personal
Information you can delete may change as the Services change. When you delete Personal
Information, however, we may maintain a copy of the unrevised Personal Information in our
records for the duration necessary to comply with our obligations to our affiliates and
partners, and for the purposes described below. If you would like to delete your Personal
Information or permanently delete your account, you can do so on the settings page of your
account on the Services.

Disclosure of information

Depending on the requested Services or as necessary to complete any transaction or
provide any Service you have requested, we may share your information with our trusted
subsidiaries and joint venture partners, affiliates, contracted companies, and service
providers (collectively, “Service Providers”) we rely upon to assist in the operation of the
Services available to you and whose privacy policies are consistent with ours or who agree
to abide by our policies with respect to Personal Information. We will not share any
personally identifiable information with third parties and will not share any information
with unaffiliated third parties.
Service Providers are not authorized to use or disclose your information except as necessary
to perform services on our behalf or comply with legal requirements. Service Providers are
given the information they need only in order to perform their designated functions, and we
do not authorize them to use or disclose any of the provided information for their own
marketing or other purposes. We will share and disclose your information only with the
following categories of Service Providers:

• Cloud computing services
• Order fulfillment services
• Payment processors
• Performance monitoring services
• User authentication services

We may also disclose any Personal Information we collect, use or receive if required or
permitted by law, such as to comply with a subpoena or similar legal process, and when we
believe in good faith that disclosure is necessary to protect our rights, protect your safety or
the safety of others, investigate fraud, or respond to a government request.
In the event we go through a business transition, such as a merger or acquisition by another
company, or sale of all or a portion of its assets, your user account, and your Personal
Information will likely be among the assets transferred.

Retention of information

We will retain and use your Personal Information for the period necessary to comply with
our legal obligations, as long as your user account remains active, to enforce our
agreements, resolve disputes, and unless a longer retention period is required or permitted
by law.
We may use any aggregated data derived from or incorporating your Personal Information
after you update or delete it, but not in a manner that would identify you personally. Once
the retention period expires, Personal Information shall be deleted. Therefore, the right to
access, the right to erasure, the right to rectification, and the right to data portability cannot
be enforced after the expiration of the retention period.

Cookies

Our Services use “cookies” to help personalize your online experience. A cookie is a text file
that is placed on your hard disk by a web page server. Cookies cannot be used to run
programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and
can only be read by a web server in the domain that issued the cookie to you. If you choose
to decline cookies, you may not be able to fully experience the features of the Services.
Click here to learn more about cookies and how they work.
We may use cookies to collect, store, and track information for security and personalization,
to operate the Services, and for statistical purposes. For further information on the cookies
we collect and their purpose, see our cookie policy. Please note that you have the ability to
accept or decline cookies. Most web browsers automatically accept cookies by default, but
you can modify your browser settings to decline cookies if you prefer.

Do Not Track signals

Some browsers incorporate a Do Not Track feature that signals to websites you visit that
you do not want to have your online activity tracked. Tracking is not the same as using or
collecting information in connection with a website. For these purposes, tracking refers to
collecting personally identifiable information from consumers who use or visit a website or
online service as they move across different websites over time. How browsers
communicate the Do Not Track signal is not yet uniform. As a result, the Services are not
yet set up to interpret or respond to Do Not Track signals communicated by your browser.
Even so, as described in more detail throughout this Policy, we limit our use and collection
of your Personal Information.

Advertisements

We may display online advertisements and we may share aggregated and non-identifying
information about our customers that we or our advertisers collect through your use of the
Services. We do not share personally identifiable information about individual customers
with advertisers. In some instances, we may use this aggregated and non-identifying
information to deliver tailored advertisements to the intended audience.

Social media features

Our Services may include social media features, such as the Facebook and Twitter buttons,
Share This buttons, etc. (collectively, “Social Media Features”). These Social Media Features
may collect your IP address, what page you are visiting on our Services, and may set a
cookie to enable Social Media Features to function properly. Social Media Features are
hosted either by their respective providers or directly on our Services. Your interactions with
these Social Media Features are governed by the privacy policy of their respective providers.

Email marketing

We offer electronic newsletters to which you may voluntarily subscribe at any time. We are
committed to keeping your e-mail address confidential and will not disclose your email
address to any third parties except as allowed in the information use and processing
section or for the purposes of utilizing a third-party provider to send such emails. We will
maintain the information sent via e-mail in accordance with applicable laws and
regulations.
In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the
e-mail is from and provide clear information on how to contact the sender. You may choose
to stop receiving our newsletter or marketing emails by following the unsubscribe
instructions included in these emails or by contacting us. However, you will continue to
receive essential transactional emails.

Push notifications

We offer push notifications to which you may also voluntarily subscribe at any time. To
make sure push notifications reach the correct devices, we rely on a device token unique to
your device which is issued by the operating system of your device. While it is possible to
access a list of device tokens, they will not reveal your identity, your unique device ID, or
your contact information to us. We will maintain the information sent via e-mail in
accordance with applicable laws and regulations. If, at any time, you wish to stop receiving
push notifications, simply adjust your device settings accordingly.

Affiliate links

We may engage in affiliate marketing and have affiliate links present on the Services for the
purpose of being able to offer you related or additional products and services. If you click on
an affiliate link, a cookie will be placed on your browser to track any sales for purposes of
commissions.

Links to other resources

The Services contain links to other resources that are not owned or controlled by us. Please
be aware that we are not responsible for the privacy practices of such other resources or
third parties. We encourage you to be aware when you leave the Services and to read the
privacy statements of each and every resource that may collect Personal Information.

Information security

We secure information you provide on computer servers in a controlled, secure
environment, protected from unauthorized access, use, or disclosure. We maintain
reasonable administrative, technical, and physical safeguards in an effort to protect against
unauthorized access, use, modification, and disclosure of Personal Information in our control
and custody. However, no data transmission over the Internet or wireless network can be
guaranteed.
Therefore, while we strive to protect your Personal Information, you acknowledge that (i)
there are security and privacy limitations of the Internet which are beyond our control; (ii)
the security, integrity, and privacy of any and all information and data exchanged between
you and the Services cannot be guaranteed; and (iii) any such information and data may be
viewed or tampered with in transit by a third party, despite best efforts.
As the security of Personal Information depends in part on the security of the device you
use to communicate with us and the security you use to protect your credentials, please
take appropriate measures to protect this information.

Data breach

In the event we become aware that the security of the Services has been compromised or
Users’ Personal Information has been disclosed to unrelated third parties as a result of
external activity, including, but not limited to, security attacks or fraud, we reserve the right
to take reasonably appropriate measures, including, but not limited to, investigation and
reporting, as well as notification to and cooperation with law enforcement authorities. In
the event of a data breach, we will make reasonable efforts to notify affected individuals if
we believe that there is a reasonable risk of harm to the User as a result of the breach or if
notice is otherwise required by law. When we do, we will post a notice on the Services,
send you an email.

Changes and amendments

We reserve the right to modify this Policy or its terms related to the Services at any time at
our discretion. When we do, we will revise the updated date at the bottom of this page,
send you an email to notify you. We may also provide notice to you in other ways at our
discretion, such as through the contact information you have provided.
An updated version of this Policy will be effective immediately upon the posting of the
revised Policy unless otherwise specified. Your continued use of the Services after the
effective date of the revised Policy (or such other act specified at that time) will constitute
your consent to those changes. However, we will not, without your consent, use your
Personal Information in a manner materially different than what was stated at the time your
Personal Information was collected.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions.
By accessing and using the Services and submitting your information you agree to be bound
by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized
to access or use the Services.

Contacting us

If you have any questions, concerns, or complaints regarding this Policy, the information we
hold about you, or if you wish to exercise your rights, we encourage you to contact us using
the details below:
https://iqdelivery.ca/#contact-us
[email protected]
We will attempt to resolve complaints and disputes and make every reasonable effort to
honor your wish to exercise your rights as quickly as possible and in any event, within the
timescales provided by applicable data protection laws